Orders & Delivery

 How can I place an order?

After you have selected a product you wish to order, you can then add the product to your shopping cart. If you want to continue shopping, this is of course possible. The product you selected will remain in your shopping cart. If you do not want to continue shopping, but prefer to place your order immediately, then click on the button ''Order'' and you will be given the opportunity to log into your account.

If you do not yet have a PROMETTO account, you now have the opportunity to create one.

So that with future orders your shipping information will be saved and you can complete the order faster. If you do not want to create an account, you can complete the order without creating an account.

Checking your order
Before proceeding to the next step, we advise you to check the overview of the selected products in your order.

Is your order correct? Then you can proceed to the next step.

You will now be asked to enter your personal details and the address where you want your order to be delivered. You can indicate whether the delivery address is the same or different from the billing address. Then click on 'Continue to payment'. 

Payment and order completion
Please then select a payment method.
You can pay with the following payment methods:

• Creditcard (American Express, Matercard and Visa)
• PayPal
• Apple Pay
• Digital PROMETTO gift card. 

Then click on 'Complete order' to finalise your order. You pay directly through the secure online environment of your bank.

Is your order a gift?
If you would like to surprise a loved one with a beautiful gift from PROMETTO, you can specify an alternative delivery address when placing your order. The prices of the ordered products are not mentioned on the enclosed packing list. All jewelry are shipped in the luxury PROMETTO jewelry packaging.

 Every jewel leaves our atelier as a gift, wrapped with endless love and attention.

*This is an approximate estimate and is not guaranteed. 

* Ordered on a weekday before 15:00 (3pm), delivered the following day by PostNL delivery option.

 

 *This is an approximate estimate and is not guaranteed. 

 

 *This is an approximate estimate and is not guaranteed. 

Tracking information
When your order has been dispatched from the atelier, you will receive an e-mail confirmation containing the Track & Trace code as soon as the parcel has been scanned by PostNL (International), Deutshe Post or Trunkrs (if you have the order delivered in the Netherlands).

This code allows you to track the parcel via the Track & Trace system of PostNL (International), Deutsche Post or Trunkrs (if you have the order delivered in the Netherlands).

I was unable to find my order using the Track & Trace code I received
If you wish to follow the status of the shipment of your parcel, you can do so via the Track & Trace link you received. The link can be found in your received shipping confirmation. If you receive the message "No shipments found for this combination", it may be that the delivery service has not yet processed your package at the depot. In this case, you can check the status of your parcel's shipment the next working day.

If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service team. They will be happy to assist you!

 

Customs fees
If you place an order with PROMETTO from outside the European Union, you may be responsible for paying inbound import duties and taxes deemed appropriate by the local customs authority. Each country determines the assessment of duties and taxes differently.

Please note that PROMETTO will not pay and/or reimburse these charges.

In the overview below, you can find the shipping options per country, shipping company and any shipping costs:

Can I have my order delivered to an alternative address?
Yes, we provice this option. You can add an alternative delivery address in the shipping method step. 

If you were not home when the parcel was delivered
If you were not at home when your carrier tried to deliver your parcel, no problem! Then the carrier will come back to you the next day. You can find the last shipping information via your track & trace code that you received by e-mail. 

SALE period
Please note: Our SALE jewellery will be wrapped in a luxurious silk pouch and sent to you in a letterbox package.