Need help?
Frequently Asked Questions
Orders and care
If the shipment is going to the USA, we offer two shipping options:
Standard shipping, which will take 14 to 21 business days, and Express shipping, which will take 2 to 5 business days.
If the package is going to the EU, we offer Standard shipping, which takes 7 to 14 business days, and Express shipping, which takes 2 to 5 business days. It’s important to note that EU citizens will incur VAT charges.
If the package is going to the UK, we also offer two shipping options: Standard shipping, which will take 14 to 21 business days, and Express shipping, which will take 2 to 5 business days.
Shipping to other countries around the world may take 14 to 30 business days.
You can choose your preferred shipping method after adding the jewelry to your cart and selecting your address and desired shipping option.
Yes. Your jewelry piece arrives elegantly packaged in a beautiful Prometto gift box, complete with a soft pouch. Inside, you'll also find a microfiber wipe, thoughtfully included to help you care for your piece and shield it from dirt and environmental factors. Additionally, the package includes a certificate that guarantees the authenticity and origin of the coin—an important testament to its value. Be sure to keep this certificate safe, as it adds to the story and legacy of your cherished piece.
We provide a 100% guarantee that Prometto jewelry is made using genuine coins minted at official mints. With your jewelry, you will always receive a certificate proving this. We have been working for decades with mints and their representatives worldwide, so we can ensure that Prometto jewelry is crafted from real coins.